FREQUENTLY ASKED QUESTIONS
Questions & Answers
What are the conditions of participation for Zumba® Instructors?
The instructors must be ZIN™ members, with an account in good standing, both on the date of registration and on the date of the conference.
In the event that their ZIN™ account is not in good standing on the conference start date (October 11, 2024), they will only have access to the open sessions (MC).
I am a Zumba® student, may I attend the conference?
Yes. You get limited access to the open sessions (MC) only.
What are the conference packages?
- ZIN PASS | instructor package
- NONZIN PASS | Z-student package
- GUEST PASS | companion package
Are there activities that involve additional costs?
Yes. The conference hosts one optional training, exclusively for instructors, marked in the schedule as ZIN™ Only ($), that requires separate registration, on www.zumba.com:
- Choreo ZIN™ Jam Session
Where is the conference taking place?
All scheduled activities are held at Mercure Sibiu Arsenal Hotel & ibis Styles Sibiu Arsenal Hotel (interconnected hotels).
What accommodation option do I have?
You can book your room for the conference, at special rate, exclusively from here: https://www.keepup.ro/en/2024/accommodation/
Is the conference schedule the same for all participants?
No. The schedule includes:
- exclusive sessions for instructors | the ZIN™ Only & ZIN™ Only ($) sessions
- sessions for instructors and Z-students | the open sessions (MC)
The minimum age to participate in open sessions is 11.
Can I bring a companion?
Yes. The package for a ZIN or NONZIN's companion is the GUEST PASS, that grants access to Meet & Greet + Theme Party only.
Can I bring my child?
The presence of the children under the age of 11 is not encouraged.
If you choose to come with your under 11 child, be aware that they will not have access into the conference room.
Can I receive the invoice on my company?
Yes. Do not forget to fill in the company details at the time of registration.
What is the #KU2024 cancellation policy?
This policy depends on the date of the cancellation.
- Until July 6, 2024: 100% refund
- From July 7, 2024 to August 31, 2024: 50% refund
- From September 1, 2024 and/or in case of no show: no refund.
The cancellation of a registration is done by e-mail to office(at)keepup.ro.
Can I transfer my package to another participant?
No.
Can I register onsite?
Yes, unless the conference will be sold-out before the opening date.
Payments onsite are made in cash only.
For onsite registrations, potential conference materials or gifts from the Organizer/Partners can no longer be granted.